If the user is having BellSouth email not working or not responding issues, check the spam folder. Check their settings to see if users are blocking emails from senders they want to receive. Verify that emails are being sent to the appropriate folder. Verify that they did not hack them. If someone reports missing emails or receives spam complaints from their email address, their account may have been hacked. Check the settings for the firewall, antivirus, and anti-spyware software. Check the settings for the email client. To find solutions, look up specific email error codes. Remove any existing messages from the outbox folder before attempting to send a new message.